Frequently Asked Questions
How do I place my order?
Is my online transaction secure?
Can I order by telephone?
Did you get my Internet order?
When will my order arrive?
Did my order get delivered?
What if I am not 100% satisfied?
In what currency are your prices?
What are my order form options?
What if I get an error when placing an order?
Is my personal information safe with you?
I need more information. How do I contact you?
How do I know when to change my Everpure filter?
How do I choose the right filter?
How do I place my order?
Shopping online at efilters.net is convenient, easy and secure. Follow the steps below to place your order online.
Browse through our product pages and select an item you would like to purchase. Add the item to your shopping cart by clicking the "BUY NOW" button. You will be taken to the SHOPPING CART page where you will be given an opportunity to make changes, continue shopping or process order.
If you decide to "CONTINUE SHOPPING", you will be returned to the previous product page. You may add another item from any other page, or you may review and complete your order by clicking the "CHECKOUT" button located in the left side on any page in our site.
After clicking the "PROCESS ORDER" button, complete the Shipping and Billing forms. Shortly after placing your order, you will receive an e-mail detailing your order information. You will also receive a Confirmation Number which you can use to track your order.
We hope you enjoy your online shopping experience with efilters.net. Please send your comments and suggestions for improving our site to info@efilters.net. Your input is important to us and gratefully accepted.
Is my online transaction secure?
We at efilters.net understand your concerns about Internet security. We make every effort to protect your personal information, by employing a server, which supports industry-standard 128-bit SSL encryption. Here's how it works:
SSL encryption is active in all areas where customer information is requested. You can check to see that you have entered an SSL-active area by looking in the lower left-hand corner of your screen. If you see an unbroken key or a closed lock (depending on your browser), you will know that SSL technology is in place and ready to encrypt your information.
You can also check by looking at the URL line of your browser. When you are in an SSL-active area, the first letters of our website address will change from "http:" to "https:" (the 's' stands for 'secure').
When you place your order with us online, your information is transmitted across the Internet in an encrypted (scrambled) form, which is then decoded when it gets to us.
Can I order by telephone?
You may use our toll free telephone (888) 776-7731.
This number is available to all residents in USA.
The Order Desk is open Weekdays 9AM - 5PM Eastern Standard Time.
Did you get my Internet order?
Upon placing your online order, a confirmation e-mail message will be sent to you showing the particulars of your order. It will include a confirmation number which you may print for your records.
When will my order arrive?
The arrival date of your order depends on: 1) the day your order was processed and 2) your location. We ship all our orders via Canpar Ground Service, which hands off to UPS Ground at the Canada/U.S. border. Delivery times range from 3 days to 10 days depending on your location in the U.S.
Did my order get delivered?
If you suspect that your order has not been delivered by the anticipated arrival date, please contact us with your Order Confirmation Number and we will be happy to trace your package.
What if I am not 100% satisfied?
We want you to be 100% happy with your efilters.net order and service and we guarantee your satisfaction. The Everpure Heads come with a five year warranty against factory defect, while the cartridges have a one year warranty. Purchase our products today risk-free.
If for any reason you wish to return your order within 7 days, you will receive a full product purchase refund only, less any shipping charges, customs fees, brokerage fees and taxes on those items that we incur on either the initial sale or the return shipment.
If the product is defective, we will issue a full refund including shipping charges. Simply send us an e-mail with your request. We will issue a return authorization number by return e-mail.
Please include in your package:
The returned item(s) in their original condition and packaging
Name, address, and telephone number
Specify if you would like a product refund or exchange.
Our return authorization number
Please return product(s) to:
Canoe Corp. Inc.
35 Church Street, Stoney Creek, Ontario, Canada L8E 2X7
Upon receipt, we will issue you your product refund or exchange.
In what currency are your prices?
All prices on this site are in U.S. Dollars. If you prefer to order in Canadian dollars, please visit our partner site www.efilters.ca.
What are my order form options?
Our online credit card orders are processed by a secure form, using SSL technology. Your credit card information is transmitted in an encrypted (scrambled) form.We accept Visa, MasterCard, American Express and Discover. If you prefer to place your order in another way, make your selection on the order page. You may place your order online, by e-mail, by fax, or by calling our Toll-Free Order Hotline.
What if I get an error when placing an order?
Error messages occur if you do not complete a required field or if you hit "ENTER" during the order. After reading the message, you will be returned to the last page. Fill in the missing information and try again.
Is my personal information safe with you?
Absolutely. We take our customers' right to privacy very seriously. For more information on our policies, please read our Privacy Statement.
I need more information. How do I contact you?
You have a few different ways to contact us. Fill out our online contact form to send us your questions or comments. You can also call us toll free at 888-776-7731. Our full email address is on our Contact page. As well, if you prefer to send an email directly, you may contact us at info@efilters.net.
How do I know when to change my Everpure filter?
Because of the unique design of the Everpure cartridges, the water flow will gradually lessen as the time for the filter change approached. However, the high quality of the filtered water remains unchanged.
How do I choose the right filter?
We make it easy to select the right filter for you with our convenient Filter Comparison Chart. Alternatively, if you need further information, please contact us and we will be happy to assist you.
The logos shown above are registered trademarks of Everpure Inc., Danamark WaterCare Ltd., R.Can Environmental Inc. and Canoe Corporation Inc. respectively
Copyright © 2004-2009 Canoe Corporation Inc.
All Rights Reserved
efilters.net is a division of Canoe Corporation Inc.
Visit our partner site efilters.ca for Canadian prices
Design by Vito Ceniti
H-300 H-300-filter H-300-water-filter
H-300-water-filter-cartridge H-300-water-filter-replacement-cartridge
| We at efilters.net understand your concerns about Internet security. We make every effort to protect your personal information, by employing a server, which supports industry-standard 128-bit SSL encryption. If you still feel uncomfortable placing your order online, please feel free to call us toll free 888-776-7731 and place your order over the phone. |