Frequently Asked Questions

How do I place my order?

Shopping online at efilters.net is convenient, easy and secure. Follow the steps below to place your order online.

Browse through our product pages and select an item you would like to purchase. Add the item to your shopping cart by clicking the "BUY NOW" button. You will be taken to the SHOPPING CART page where you will be given an opportunity to make changes, continue shopping or process order.

If you decide to "CONTINUE SHOPPING", you will be returned to the previous product page. You may add another item from any other page, or you may review and complete your order by clicking the "CHECKOUT" button located in the left side on any page in our site.

After clicking the "PROCESS ORDER" button, complete the Shipping and Billing forms. Shortly after placing your order, you will receive an e-mail detailing your order information. You will also receive a Confirmation Number which you can use to track your order.

We hope you enjoy your online shopping experience with efilters.net. Please send your comments and suggestions for improving our site. Your input is important to us and gratefully accepted.


Is my online transaction secure?

We at efilters.net understand your concerns about Internet security. We make every effort to protect your personal information, by employing a server, which supports industry-standard 128-bit SSL encryption. Here's how it works:

SSL encryption is active in all areas where customer information is requested. You can check to see that you have entered an SSL-active area by looking in the lower left-hand corner of your screen. If you see an unbroken key or a closed lock (depending on your browser), you will know that SSL technology is in place and ready to encrypt your information.

You can also check by looking at the URL line of your browser. When you are in an SSL-active area, the first letters of our website address will change from "http:" to "https:" (the 's' stands for 'secure').

When you place your order with us online, your information is transmitted across the Internet in an encrypted (scrambled) form, which is then decoded when it gets to us.


Can I order by telephone?

You may use our toll free telephone (888) 776-7731.
This number is available to all residents in USA.
The Order Desk is open Weekdays 9AM - 5PM Eastern Standard Time.


Did you get my Internet order?

Upon placing your online order, a confirmation e-mail message will be sent to you showing the particulars of your order. It will include a confirmation number which you may print for your records.


When will my order arrive?

The arrival date of your order depends on: 1) the day your order was processed and 2) your location. We ship all our orders via Canpar Ground Service, which hands off to UPS Ground at the Canada/U.S. border. Delivery times range from 3 days to 6 business days depending on your location in the U.S.


Do I pay duty on shipments from Canada?

No, the transaction is seamless. There are no customs duties to worry about. We ship some items from Canada and some from the US.


Did my order get delivered?

If you suspect that your order has not been delivered by the anticipated arrival date, please contact us with your Order Confirmation Number and we will be happy to trace your package.


Everpure filter has some marks on the outer surface. What does this indicate?

The Everpure filter cartridges have an outer pressure shell that is made from aluminum, which offers the benefits of being both lightweight and able to withstand higher pressures. The outer surface of the aluminum filter cartridges are relatively soft and therefore susceptible to scuffing, scarring and carbon spotting which can occur during the production process, as well as small indentations where the filter cartridges are gripped. These are nothing more than cosmetic blemishes and do not affect the filter cartridge’s performance. There is also a tendency for some residue of the carbon powder (used inside the cartridge) to settle near the top. Just a bit of excess and can be wiped away.


What if I am not 100% satisfied?

We want you to be 100% happy with your efilters.net order and service and we guarantee your satisfaction. The Everpure Heads come with a five year warranty against factory defect, while the cartridges have a one year warranty. Purchase our products today risk-free.

If you wish to return your order within 7 days, you will receive a full product purchase refund only, less any shipping charges, customs fees, brokerage fees and taxes on those items that we incur on either the initial sale or the return shipment. The returned items must be in their original condition and packaging (otherwise no refund can be made as the items would then be rendered unsaleable). A 20% Restocking Fee may apply.

If the product is defective, we will send a replacement. Send an email or call us, describing the problem and provide the production code from the defective item (a small stamp on the label up near the top (ie. 2B3461). We then ask you to hold onto the defective item for six (6) weeks in case the manufacturer wants it returned to them.

Please include in your package:

The returned item(s) in their original condition and packaging
Name, address, and telephone number
Our return authorization number

Please return product(s) to:
The Water Source.
35 Church Street, Stoney Creek,
Ontario, Canada L8E 2X7

Upon receipt, we will issue you your product refund or exchange, as per your Return Goods Authorization (RGA).


In what currency are your prices?

All prices on this site are in U.S. Dollars.


What are my order form options?

Our online credit card orders are processed by a secure form, using SSL technology. Your credit card information is transmitted in an encrypted (scrambled) form.We accept Visa, MasterCard, American Express, Discover and Paypal. If you prefer to place your order in another way, make your selection on the order page. You may place your order online, by e-mail, by fax, or by calling our Toll-Free Order Hotline.


What if I get an error when placing an order?

Error messages occur if you do not complete a required field or if you hit "ENTER" during the order. After reading the message, you will be returned to the last page. Fill in the missing information and try again.


Is my personal information safe with you?

Absolutely. We take our customers' right to privacy very seriously. For more information on our policies, please read our Privacy Statement.


I need more information. How do I contact you?

You have a few different ways to contact us. Fill out our online contact form to send us your questions or comments. You can also call us toll free at 1-888-408-4804


How do I know when to change my Everpure filter?

Because of the unique design of the Everpure cartridges, the water flow will gradually lessen as the time for the filter change approached. However, the high quality of the filtered water remains unchanged. The manufacturer recommends that most filters be changed on an annual basis. On many of the residential filters, an eleven (11) month countdown timer is included. All filters will include a date sticker to affix to the filter upon installation.


How do I choose the right filter?

We make it easy to select the right filter for you with our convenient Filter Contaminant Chart. Alternatively, if you need further information, please contact us and we will be happy to assist you.


Troubleshooting…what if the cartridge leaks after installation?

If you experience a small leak from the top of the cartridge, remove the cartridge (after shutting off the water) and first try some Teflon (plumbers) tape around the O-rings at the top of the cartridge before contacting us.


Troubleshooting…what if the filtered water appears cloudy after a new cartridge is installed?

The technology of many of the Everpure filters includes a fine mesh, which will, in some instances, cause an aeration of the water, wherein tiny air bubbles will appear in the water for some time after initial installation. This will make the water appear cloudy. Take a glass of water from the filter system and then set it down. If it becomes clear in a short time, then the bubbles are dissipating as they should. This is normal and the appearance of these bubbles will slowly disappear over time, which can vary from filter to filter.


Troubleshooting…what if my filter cartridge slows down earlier than normal?

Each Everpure filter has a filtering capacity that is based on a normal test situation. There are many areas where the municipal plumbing systems are quite old and there can be a higher than normal sediment in the water coming into a home or restaurant. This can reduce considerably the life of a cartridge. When the municipalities do some work on the water lines, even some distance away from your home, this can also stir up additional sediment. There are also areas of the country that are experiencing severe drought, which has resulted in a significant lowering of the water tables, meaning that the water pumps are now pulling water from near the bottom of many aquifers, where there is increased sediment, which ends up in the water supply. Most of the Everpure filters are designed to filter out all contaminants down to 0.5 microns, which means that these sediment particles will be stopped by your filter. So as the filter is doing its job, it ends up having a shorter life. Many commercial filter systems have a sediment pre-filter which protects the more expensive 0.5 micron filters. It is now recommended that in a residential application an in line sediment filter be placed just prior to the existing Everpure filter. Installing the Pentair inline sediment filter will extend the life of your Everpure filter cartridges.


How do I dispose/recycle of the used cartridge?

A recycling program is currently in the works by the manufacturer Everpure, but until that is ready, it is recommended that all used cartridges be dropped off at your nearest recycling center.

 

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