Help Center

Our prices are in US dollars.

Shopping online at efilters.net is convenient, easy and secure. Follow the steps below to place your order online.  

Browse through our product pages and select an item you would like to purchase. Add the item to your shopping cart by clicking the "ADD TO CART" button. You will be taken to the SHOPPING CART page where you will be given an opportunity to make changes, continue shopping or process your order. (ie check out)

If you decide to "CONTINUE SHOPPING", you will be returned to the 'product page', which containes a listing of all of our products. From here, you may prefer to search using the search feature or select from one of the categories listed in the top header.  You may add as many items as you want, and when you have finished selecting your items, click on the "CART" button located in the top right hand corner. You will now be back to the page called "YOUR CART".  If everything is correct, click on "CHECK OUT" 

From this page, you have the option of Express Checkout, if you have a SHOP or Google Pay account, or you can complete the Shipping and Payment details. Shortly after placing your order, you will receive an email detailing your order information.

Note: If you have placed an order with us before, and your email address is the same, click on the 'ACCOUNT' button in the top right hand corner (beside 'CART') to see all your previous purchases and to re-order.

Not really.  If you go to the top right hand corner of any page, you will see three cute little icons; a small magnifying glass, a wee person and a shopping bag.

All orders within the Continental U.S.A. are shipped via UPS Ground.  Our goal is to ship all orders, received by 2:30 PM EST, that day.  Delivery times range from 3 days to 6 business days depending on your location.

If we do not have stock of your item, we will contact you immediately to let you know the turn around time, and where possible, make a recommendation for an alternate in-stock item.

As soon as your order is shipped, we will email you the UPS Tracking #.

You can track the status of your order from the UPS.Com website by using the tracking #. If your order has not been delivered by the anticipated arrival date, please contact us with your Order Confirmation Number and we will be happy to trace your package.

Error messages occur if you do not complete a required field or if you hit "ENTER" during the order. After reading the message, you will be returned to the last page. Fill in the missing information and try again.  Please also consider using our live chat feature to get assistance from our team.  We are at your service.  

Upon placing your online order, a confirmation e-mail message will be sent to you showing the particulars of your order. It will include a confirmation number which you may print for your records. If you have not received such a confirmation, please contact us by email info@efilters.net, live chat or Toll Free #1-866-283-9919.  Thank you.

For all US orders, we ship using UPS, which is a proven carrier ensuring prompt and reliable delivery.

After you add all your items to the shopping cart, you will be able to select your state to calculate your shipping costs. And remember, when your order exceeds $150, we pay all shipping charges!*

Here are the delivery prices based to the US. Please note that we cannot ship to a PO Box.

Note: If you live in Hawaii, Alaska or Puerto Rico, please contact us for a quote on delivery.

* Free delivery does not apply to International orders.

You have a number of choices:

1. You can click on the magnifying glass icon in the top right hand corner and type in what you are looking for.  You can type in the name of the product (H300), the part number, (EV927072) or the application (Ice/coffee etc).  If you type in a part number, please keep in mind our part numbers start with the letters EV, such as EV960100, but it is not imperative that you enter those first two letters.  We also removed all hyphens from product descriptions, so you can type in H-300 or H300.  Both entries will produce the same search results.

Absolutely!  Here are the steps:

• Click on the Account button in the top right hand corner.
• Enter your email address.
• You will receive an email with your login code, enter this to access your account page.
• To re-order, click on the 'Buy Again' button underneath any of the product images you see on the main page, titled Orders. (these are your past orders only).
• To access your account information, click on your initials in the top right corner.
• To edit your name or shipping details, click on Profile, then click the pencil icon beside the section you want to edit. 
• To look for new product, click on the Go To Store link in the top corner.
• Underneath the Go to Store link, there are three sorting icons.  A three line funnel, for sorting by date.  To the left are 2 'view' icons to change how the products appear on your screen.

We at efilters.net understand your concerns about Internet security. We make every effort to protect your personal information, by employing a server, which supports industry-standard 128-bit SSL encryption. Here's how it works:

SSL encryption is active in all areas where customer information is requested. You can check to see that you have entered an SSL-active area by looking in the lower left-hand corner of your screen. If you see an unbroken key or a closed lock (depending on your browser), you will know that SSL technology is in place and ready to encrypt your information.

You can also check by looking at the URL line of your browser. When you are in an SSL-active area, the first letters of our website address will change from "http:" to "https:" (the 's' stands for 'secure').

When you place your order with us online, your information is transmitted across the Internet in an encrypted (scrambled) form, which is then decoded when it gets to us.

Absolutely. We take our customers' right to privacy very seriously. This is why we have built our site on the Shopify platform.  We have also added McAfee Secure, which ensures your shopping protection but also provides insurance for you in the event of identity theft.

Information Collection and Use

efilters is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. efilters collects information from our users at several different points on our website.

Order

We request information from the user on our order form. Here a user must provide contact information (like name and billing address) and financial information (like credit card number, expiration date). This information is used for billing purposes only. If we have trouble processing an order, this contact information is used to get in touch with the user.

Cookies

A cookie is a piece of data stored on the user's hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site.

Log Files

We use IP addresses to analyze trends, administer the site, track user's movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

Links

This web site may contain links to other sites. Please be aware that we at efilters are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

Security

This website takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and off-line. When our order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just "surfing". While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to your information. 

Choice/Opt-out

Our users are given the opportunity to "opt-out" of having their information used for newsletter purposes. Users who no longer wish to receive our newsletter or promotional materials may opt-out of receiving these communications by replying to unsubscribe in the subject line in the email or the 'unsubscribe' link provided at the bottom of the email.

Notification of Changes

If we decide to change our privacy policy, we will post those changes on our Homepage so our users are always aware of what information we collect, how we use it, and under which circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

We except Visa, Mastercard, American Express, Discover and Shop Pay.

If you are browsing for a new filter system for your home, we would recommend either the Full Flow Systems or the Forever Chemicals Systems. Both systems are plumbed directly into your existing kitchen faucet, have tremendous flow, great capacity, and top NSF ratings for contaminant reduction including lead.

Full Flow: https://www.efilters.net/collections/everpure-full-flow-drinking-water-systems-cartridges

Forever Chemicals: https://www.efilters.net/collections/pfas-certified

Click here for a catalog on drinking water systems

If you are looking for a system for a commercial application, please search for your application using our search tool, which is the small magnifying glass icon in the top right hand corner.  You can type in your application, such as 'Ice" and our options will come up for you.  We have also added all the applications to drop down menus at the top of the home page.

Click here for the foodservice sizing guide

Please keep in mind that we have not finished loading in all the available Everpure options, as there are many, many products so please don't be discouraged if you don't find exactly what you are looking for.  We have it we just haven't got it up onto the site just yet.  It's a work in progress!

Well that's a very good question!

Three things affect filter life; local water quality, water pressure and consumption (i.e. volume of water through the filter).  These are three variables that are 'site-specific' and vary for everyone.  

If you have an Everpure water filter in your home, you will notice over time that the flow rate slows down.  The quality of water is still as super as the day you changed the filter, but the speed of the water starts to slow down as the pores inside the filter get plugged with particles.  You can choose to change the filter on a schedule, like once a year, or you can wait until the flow rate becomes inconveniently slow.  It's your call.  

On our residential systems, we supply an eleven (11) month countdown timer. 

If you experience a small leak from the top of the cartridge, remove the cartridge (after shutting off the water) and apply FDA approved silicon lubricant around the O-rings at the top of the cartridge.  Please try this before contacting us.

If the problem exists, please connect with us by email or Live Chat.  We will take care of you.

This is due to tiny air bubbles being trapped inside the filter.  This will clear in a few days depending on how much you use it, you have nothing to worry about.  We're just filtering the air inside the filter!

There is no such thing as normal.

Filter life is due to three variables; inlet water pressure, consumption and water quality.  Three variables that are as unique as you.  The water pressure you have in to your home or business may be consistent or it may vary, your consumption may be consistent or it may vary and for sure, the water quality will vary...so filter life will vary.  That's life...the good news is that no matter what mother nature throws at you, no matter how dirty or bad the incoming water quality is...the quality coming out of the water filter will always be the same great quality throughout the life of the filter.  That's what makes Everpure such a great product. 

Having said all of that, nothing is perfect and from time to time, we do see the odd cartridge that provides shorter life than you are used too.  Please do connect with us if this happens.  We will replace this for you.

To ensure your Everpure filter cartridge continues to provide the highest quality water throughout the year, we recommend replacing it when water flow appears diminished or when the system’s “rated capacity” is reached.  All Everpure systems and cartridges include a Timestrip filter monitor to remind you when it's time to replace the cartridge.  Remember to buy only genuine Everpure replacement cartridges.

Another great question!

99.99% of the heads go with 99.99% of the cartridges...there are a few quirky exceptions but the lion's share are interchangeable; the that's the beauty of Everpure.  Once you have the head, the world is your oyster...you can try all sorts of cartridges.  As long as you have the room to accommodate the length of the cartridge, you're golden.

The quirky exceptions revolve around a line of products that fit into what is called a 'BW" head.  On our site, the only products we carry that fit into a BW head are the Pro Series (1500, 2500, 3500).  

Click here for our reference chart that lists the optional cartridges you can use based on what you have right now.  This chart is for residential water filters. 

Here are instructions for you:

Single System

The simplest and easiest way to relieve the line pressure is to open the faucet AFTER shutting off the inlet water supply. (using the built-in shut off valve on the Everpure head).

Depending on the type of filter system you have, it could be the kitchen sink faucet or the designated separate designer faucet.

Everpure residential drinking water systems are rated at 0.5 microns, which means they filter down to 1/50,000th of an inch.  This means they 99.9% of all particles down to 0.5 microns throughout the life of the filter.

All Everpure systems have been third party tested by the National Sanitation Foundation, NSF, which means the claims that are made regarding performance are certified to be true.

All systems are NSF certified to remove dirt, lead, parasitic cysts, chlorine, asbestos, and turbidity.  Depending on the model, this may also extend to VOC's (Volatile organic compounds) and MTBE.  Please refer to the individual spec sheets found on the product page of each system and cartridge.

The H300 has the same exceptional filtration capability as all Everpure drinking water systems, with the added benefit of removing VOC's (Volatile organic compounds).

There are over 40 different types of VOC's in our water supplies.  Some are more well known than others, such as THM's (Trihalomethanes).  THM's are created when chlorine combines with natural organics present in water.  THM's are considered carcinogenic. Other VOC's include: PCB's, Benzene, Carbon Tetrachloride and Toluene.

The H300 is certified as a Bacteriostatic filter (bacteria control) and can also reduce scale build-up in kettles and coffee makers.

Since 1933, Everpure has been the world leader in water quality solutions to the foodservice, vending and residential markets.

Everpure's revolutionary Precoat filtration process has been recognized as the industry's most efficient and effective method of water filtration worldwide.

Companies such as McDonald's, 7-Eleven, United Airlines, Starbucks and Walt Disney rely on Everpure for quality water.  Even the President of the United States enjoys Everpure water on board Air Force One.

There are three main factors that affect how long a water filter cartridge will last:

1. Your local water quality (which can change)

2. Your family's consumption

3. The water pressure coming into your home

You want to be open to the concept that these three variables can change, especially your incoming water quality and consumption.  You could drink less but the water is dirtier than usual and therefore experience shorter life.  You could drink a lot more but the water is a lot cleaner than normal and experience longer life. 

The first difference is that the EF Series, and the PBS400 for that matter, are carbon block rather than Everpure's traditional and proprietary 'Precoat'. This means they can handle a higher flow rate. A traditional Everpure precoat filter (H300, H104, H54) is rated for a flow rate of 1/2 gallon per minute.  The EF series are rated for 2.2 gallons per minute. This is why they are referred to as 'full flow'

The second difference is that these carbon block filters can be installed directly to an existing faucet; they do not require a stand-alone dedicated faucet. This means you can install it right onto the coldwater line of your existing kitchen faucet and filter lots of water, for cooking, drinking, washing vegetables, etc. 

The one similarity is that all these filter cartridges are interchangeable and fit into the same head.

Our website search feature will let you search by name or part number.  Searching by name is the easiest and fastest way to go. An example would be H300 or H54.  You can leave out the hyphen and do not require a space between the first letter and the following numbers.

Product part numbers are on the product label, but the font is very small and you may find it a wee bit tricky to find it. Everpure part numbers start with the letters 'EV' followed by 6 numbers.  Sometimes Everpure will list the same part number in two different ways.

For example - The H300 cartridge - the part number can be listed as EV9270-71 and EV927071.

The other consideration is that some cartridges have two different part numbers.  Why?  Well one part number is for a 1-pack carton and the other part number is for the 6-pack carton.  This is why it is better to search by name rather than part number.

We want you to be 100% happy with your efilters.net order and service and we guarantee your satisfaction. The Everpure Heads come with a five year warranty against factory defect, while the cartridges have a one year warranty against manufacturing defects. Purchase our products today risk-free.

If you wish to return your order within 7 days, you will receive a full product purchase refund only, less any shipping charges, customs fees, brokerage fees and taxes on those items that we incur on either the initial sale or the return shipment. The returned items must be unused, in their original condition and packaging. A 20% restocking fee may apply.

If you have a defective Product, please contact us via email, (info@efilters.net) describing the problem and provide the production code from the defective item (a small stamp on the label up near the top (ie. 2B3461). We may ask you to hold onto the defective item for six (6) weeks in case the manufacturer wants it returned to them.

We will contact you with a return goods authorization number (RGA#) and details for shipment to us.

Please include in your package:

- The returned item(s) in their original condition and packaging
- Your Name, address and telephone number
- The RGA # return authorization number

Please specify if you would like a refund or exchange.

There are a number of ways.  We have Live Chat.  There is a small icon in the bottom right hand corner.  Please click on that to open up Live Chat.  We have a 'contact' link here in the FAQ's.  We also have another 'contact us' link at the bottom of every page, in the left hand corner.  You can also send us an email at info@efilters.net. We look forward to hearing from you and being of service.  Thank you.

Since 1933, Everpure has been a world leader in point-of-use water filtration solutions to the foodservice, vending, aviation and residential markets. Everpure is the standard that all other brands of filtration strive to emulate.  A small cross section of the company we keep includes Starbuck's, McDonald's, The US Air Force and over 100 airlines around the world. 

This same commercial grade quality is also available for drinking water applications for homes and offices.

• - Reduction of lead to below the Federal Action Level of 15 parts per billion

• - Filtration of cysts such as Giardia lamblia, Entamoeba histolytica and Cryptosporidium parvum

• - Removal of Volatile Organic Chemicals (VOCs), including THMs

• - Elimination of MTBE, a potentially cancer-causing contaminant

• - Bacteriostats to combat the proliferation of bacteria within the cartridge

Everpure also offers a wide variety of technologies to choose from, depending on your needs.  Their patented and exclusive precoat technology removes particles as small as 0.5 microns, that 1/50,000th of an inch and the new FC carbon block series provide incredible flow rates and capacities.

The answer is no.  Softeners do not filter contaminants out of water, such as dirt, particles, chlorine, cysts, asbestos or lead, to name a few.  

A softener addresses hard water, that forms a scale build-up in kettles and coffee brewers and makes it difficult for soap and detergents to emulsify.  Some water softeners can address iron, which causes rust stains in sinks, etc.

This is caused by hydrogen sulfide in water, produced by bacteria in deep wells and in low-use stagnant water mains. It is highly corrosive, so other problems may accompany the smell. Odours such as this can be removed or reduced simply and cost effectively with a combination oxidizing filter, sediment filter and carbon filter.

Rust/orange. Dissolved, or ferrous, iron, although harmless, can cause problems with appearance and reddish-brown staining. High concentrations of iron can affect the color of beverages and the appearance of vegetables cooked in water. Dissolved metals such as ferrous iron can be removed with special filters, reverse osmosis or by softening, depending on the amount of metal contamination. Ferric iron are particles that can be removed with mechanical filtration.

Black. Excessive manganese in water causes staining of household fixtures, and can impart objectionable metallic taste and red or blue-green color to the water supply as well.

Green. These stains are usually the result of corrosion of copper plumbing, although copper can come from other sources as well. There are two simple methods of reducing copper in your water. The first is to flush your pipes by running the water for 30-60 seconds before using it. A second method is to install a point-of-use water filtration system that is NSF International certified for reduction of one or more heavy metals. Green color can appear in clear filter bowls. This is the result of harmless light algae growth, and can be removed by sanitation.