Help Center

Frequently Asked Questions

Placing an Order

How do I place my order?

Do I need to know the part number?

When will my order arrive?

How do I track the shipment of my order?

What if I get an error when placing an order?

How do I know if you received my order?

How are you shipping my order?

How do I search for what I am looking for?

Can I see my previous orders?

Security & Privacy Questions

Is my online transaction secure?

Is my personal information safe with you?

What is your privacy Statement?

Payment Questions

What are the options for payment?

Product Questions

How do I choose the right filter?

How do I know when to change my Everpure filter?

What if the cartridge leaks after installation?

What if the filtered water appears cloudy after a new cartridge is installed?

What if my filter cartridge slows down earlier than normal?

How do I know when to replace my filter?

What cartridge fits into what head?

Which head do I use with the H54/H104 or H300?

How do I relieve the water pressure on the filter in order to change it?

What do Everpure Residential Filters do?

How does the H300 differ from other systems?

What can you tell me about Everpure?

What affects filter life?

What's the difference between the EF Series? What does Full Flow mean?

How do I find the product part no.?

How do I find product literature on your products?


What if I am not 100% satisfied?

Contacting Us

How do I contact you?

Why Everpure?

A little background on the company


Is a water softener like a water filter?

Why does my water smell like rotten eggs?

What causes water stains in my sinks and bath tub?