Warranty Claims & Warranty Returns

Everpure Heads & Manifolds come with a five-year manufacturer’s warranty against factory defects; replacement cartridges have a one-year warranty. 

Factory defects do not include short filter life or low water pressure issues.  A leaking cartridge is considered to be a factory defect. 

Please allow us a few days to submit your warranty claim to Everpure.  All warranty claims require Everpure's approval.  

If you have a warranty issue, please contact us within 30 days of purchase.  Please describe the problem and provide the production code from the item (a small stamp on the label up near the top (i.e. 1A1213). If the product is determined to be defective, we will gladly send you a replacement right away, freight prepaid.

We may ask you to hold on to the product pending direction from Everpure (who may want it back for inspection).  We will usually make this determination within 7 days.  In the event that we would like the product back, we will provide you with shipping instructions, a return goods authorization number (RGA#) and we will cover the freight.