Everpure QL2OCS Water Filter System EV927560

The U.S. Govt. has removed the De Minimis exemption which allowed most imports to enter the U.S. duty free up to a value of U$800.00. 

Most of our products fall under the USMCA agreement, which means they should continue to be duty free. 

We prepare the paperwork and procedures required to facilitate their entry duty free into the US under USMCA.  Once completed, UPS takes over and there may be some delays as UPS works with Customs & Border Control.

It is very important to understand that these disruptions can result in significant delivery delays by UPS, which we cannot influence.

Efilters will reimburse you for any duties that you may have to pay on orders from our website. We will also fully refund you for any orders that we are unable to process. We expect this to be a temporary situation and thank you for your patience and support during these challenging times. 

We thank you for your business and appreciate your support.

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For all US orders, we ship using UPS Courier, which is a proven carrier ensuring prompt and reliable delivery. We do not use the US Postal Service.

After you add all your items to the shopping cart, you will be able to select your state to calculate your shipping costs. And remember, when your order exceeds $150, shipping is free.

Here are the delivery prices based to the US. Please note that we do not ship to PO Boxes.

Note: If you live in Hawaii or Alaska, please contact us for a quote on delivery. We regret that we do not ship to Puerto Rico.

When will my order arrive?

The arrival date of your order depends on: 1) the day your order was processed and 2) your location. All orders within the Continental U.S.A. are shipped via UPS Ground.  Delivery times range from 3 days to 6 business days depending on your location in the U.S.

How do I track my order?

As soon as your order is shipped, we will email you the UPS Tracking #.

You can track the status of your order from the UPS.Com website by using the tracking #. If your order has not been delivered by the anticipated arrival date, please contact us with your Order Confirmation Number and we will be happy to trace your package.

Returns

We want you to be 100% happy with your efilters.net order and service and we guarantee your satisfaction. The Everpure Heads come with a five year warranty against factory defect, while the cartridges have a one year warranty against manufacturing defects. Purchase our products today risk-free.

If you wish to return your order within 30 days, you will receive a full product purchase refund only, less any shipping charges, customs fees, brokerage fees and taxes on those items that we incur on either the initial sale or the return shipment. The returned items must be unused, in their original condition and packaging. A 20% restocking fee may apply.

If you have a defective Product, please contact us via email, (info@efilters.net) describing the problem and provide the production code from the defective item (a small stamp on the label up near the top (ie. 2B3461). We may ask you to hold onto the defective item for six (6) weeks in case the manufacturer wants it returned to them.

We will contact you with a return goods authorization number (RGA#) and details for shipment to us.

Please include in your package:

- The returned item(s) in their original condition and packaging
- Your Name, address and telephone number
- The RGA # return authorization number

Please specify if you would like a refund or exchange.

Please note that we are located at: 90 Walker Drive, Unit #2, Brampton, Ontario, Canada.  Thank you.

100% Satisfaction - Warranty Claims - Returns

We want you to be 100% happy with your order and our service.

If you have any issues whatsoever, please send us an email or hop on Live Chat on our website.  We will take care of you.

If you have made an ordering boo-boo, please connect with us within 30 days of your purchase.  We will gladly make an exchange for you. We will provide you with a return goods authorization number (RGA#) and details for shipment to us. We will require you to return the original product in its original condition and packaging, freight prepaid.

Warranty Claims: Everpure Heads & Manifolds come with a five-year manufacturer’s warranty against factory defects; the replacement cartridges have a one-year warranty.

If you wish to return your order due to a warranty issue, please contact us within 30 days.  Please describe the problem and provide the production code from the item (a small stamp on the label up near the top (i.e. 2B3461). If the product is defective, we will gladly send you a replacement right away, freight prepaid.

Please note that in the case of warranty claims, we may ask you to hold on to the product pending direction from the manufacturer (who may want it back for inspection).  We will usually make this determination within 7 days.  In the event that we would like the product back, we will provide you with shipping instructions, a return goods authorization number (RGA#) and we will cover the freight.

Please note that we are located in Brampton, Ontario, Canada.

Please include in your return package to us:

• The returned item(s) in the original condition and packaging
• Your Name, address, and telephone number
• The RGA # return authorization number
• Your original order number, found on the enclosed packing slip (optional but much appreciated!)